Shipping & Returns
Most orders are prepared and dispatched within 2 to 3 working days, and delivery usually takes another 2 to 3 days. We hand weave much of our range rather than holding deep stock, so occasionally an item is on back order and takes longer. If that applies to your order we will be in touch. If you have a deadline, tell us before you order and we will confirm what is possible. You can contact us on: 028 572 1012 or retail@barrydaleweavers.co.za
- Fixed fee of R150 inc VAT
- Door to door via our partner courier service (average courier time is 3–5 days from dispatch)
- All parcels are dispatched with a tracking number which will be emailed to you
- Orders will be delivered Monday–Saturday (excluding public holidays)
- We deliver to the United Kingdom, the United States, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, the Netherlands, Portugal, Sweden and Switzerland. Delivery to these countries is calculated at checkout, so you see the cost before you pay.
- If your country is not on that list we can still arrange delivery. Write to retail@barrydaleweavers.co.za and we will send you the options and a price.
- We also have a network of international stockists who may carry our products closer to you.
If you have any questions regarding shipping, or the status of your order, please contact us on +27 28 572 1012 (Monday to Friday 9am to 5pm) or retail@barrydaleweavers.co.za.
As per The Consumer Protection Act you have a right to cancel an order prior to dispatch. We charge a 10% administration fee for cancellations i.e. you will receive a refund for 90% of the order value.
We reserve the right to cancel an order even if payment has already been received. This may occur due to the unavailability of stock or raw materials or due to a quality issue. If we exercise this right then you will receive a 100% refund with no deductions.
Products may only be returned to us within 28 days of delivery, in other words we are not obligated to refund any order returned more than 28 days after delivery.
If you have changed your mind, you are responsible for the cost of returning the products by courier or post, and for any insurance you choose to add.
If a product is faulty, damaged in transit or not what you ordered, the return is on us. Tell us before you send it back and we will arrange the collection or refund your postage.
We cannot process a refund until the products have reached us. Please complete the reverse side of the delivery note with details of what you are returning, and enclose it. We need a daytime telephone number and an email address in case we have to contact you about the return.
If you no longer have the delivery note, include a letter with your name, address, email address and daytime telephone number, and tell us what you are returning and why.
Send your return to:
Returns
Barrydale Hand Weavers
Joseph Barry Distillery
Route 62
Barrydale
6750
Once received, your return will be checked by our team. We will contact you by email to confirm the outcome of our checks and your refund status. Please note that it may take three to four days for your refund payment to appear in your account.
If you do not receive our email confirmation within 10 days of sending your return, please contact us on +27 28 572 1012 (Monday to Friday 9am to 5pm) or retail@barrydaleweavers.co.za so that we can investigate.
We welcome both positive and negative feedback from our customers so that we know what we are doing right, and can focus on areas where we can improve. Should you wish to give us feedback on our products, people or service then please write to us at retail@barrydaleweavers.co.za.