Frequently Asked Questions

Most orders take 10 to 14 days to weave, then 3 to 5 days in transit. We hold limited stock because we weave to order across a wide range. If you have a deadline, tell us before you order and we will say honestly whether we can meet it.

Delivery anywhere in South Africa is R150 including VAT, and free on orders over R800. Parcels go door to door by courier, Monday to Saturday, and we email you a tracking number when yours is dispatched.

Yes, to the United Kingdom, the United States, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, the Netherlands, Portugal, Sweden and Switzerland. Delivery to these countries is calculated at checkout. If your country is not on that list, write to retail@barrydaleweavers.co.za and we will arrange it.

Yes. Every parcel is dispatched with a tracking number, which we email to you. If nothing has arrived a day after that email, call us on +27 28 572 1012 and we will chase the courier.

You can cancel any time before your order is dispatched. Under the Consumer Protection Act we keep a 10% administration fee, so you are refunded 90% of the order value. If we cancel an order ourselves, for stock or quality reasons, you are refunded in full.

Yes, within 28 days of delivery. Send it back with the reverse side of your delivery note filled in, or a letter giving your name, address, email and a daytime telephone number, so we can match the parcel to your order.

You do, along with any insurance you choose to add. We can only refund once the products have reached us, so we recommend a tracked service.

We check every return when it arrives and email you the outcome. Once approved, the payment usually takes three to four days to appear in your account. If you have not heard from us within 10 days of sending a return, please call.

Unbleached cotton, grown in South Africa. We do not bleach it or treat it with harsh chemicals, which is why the natural shades vary a little between batches.

Close, but not identical. Every piece is woven by hand on a hand loom, so the weave, the tassels and the depth of the natural colour vary a little from one to the next. That variation is the point rather than a fault.

No. Every item is pre-shrunk before it leaves us, with a hot wash and a tumble dry, and then ironed. Each one is checked by hand before it is packed.

Some of our blankets and throws are woven from a fluffy natural cotton yarn that is prone to pilling, which is not to everyone’s liking. We say so on the product page rather than after you have bought it.

Around 30 trained weavers work at our Weavery in Barrydale. Each product page names the weaver, or the small group of weavers, who make that item.

By card or instant EFT through PayFast, by card through Yoco, or with PayPal. Payment is handled on the provider’s own system, not on ours.

You can shop in South African rand, US dollars, euros or pounds sterling. Use the currency selector at the top of any page. PayPal covers the three foreign currencies, and Yoco and PayFast cover rand.

No, you can check out as a guest. An account is useful if you want to look back at past orders or keep a wishlist, but nothing requires one.

At the Joseph Barry Distillery on Route 62 in Barrydale, in the Klein Karoo. Our shop is open seven days a week: Monday to Friday 08:00 to 17:00, Saturday 08:00 to 16:00 and Sunday 09:00 to 15:00.

Yes. The weavers work Monday to Friday, so come on a weekday if you want to see the looms running. Tours run on Friday afternoons and at weekends by appointment. Call +27 28 572 1012 to arrange one.

Yes. We supply shops, lodges and hotels in South Africa and abroad, and we have a network of stockists. Our wholesale and trade page has the details and the enquiry form.

Yes, and they can be spent on anything in the shop. You will find them alongside the products, and the terms for redeeming one are on our terms and conditions page.